Our people stories
Supporting Matt's Journey of Learning and Leadership
We hear how Manager Insights has helped Matt Gibbon's become a confident manager.
Tell us about your career journey with SCAPE Group so far?
I joined SCAPE Group in 2021 as an ICT Infrastructure Engineer, where I held a senior role in the team without any direct reports. Over the years, I gained valuable experience in infrastructure management and demonstrated leadership skills. In 2024, I was promoted to ICT Operations Manager, taking on more responsibilities and managing two direct reports.
How did you get involved with the managers insight course?
My manager, John Ambler, signed me up for the Manager Insights course as he saw the benefits it would have for the upcoming changes to the ICT Team. The course has been incredibly insightful, providing me with new strategies to manage the team more effectively.
What have you learnt from the course and how are you putting it into practice in your role now?
My biggest takeaway from the course was in the coaching and development aspects. I learned new techniques for providing constructive feedback and gained a deeper understanding of how to support my team's professional growth. This has given me the tools to be a more effective leader and mentor.
How did SCAPE Group support you with this learning experience?
SCAPE gave me the time and space to attend both the mandatory sessions but also the optional troubleshooting sessions that were offered. This allowed me to really take on board everything and help other managers with issues that they were currently facing.
"The sessions have been extremely helpful, equipping me with the necessary tools and knowledge to excel in my new role."
Matt Gibbons
IT Operations Manager | SCAPE Group
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